VACANCIES

Job Location: Dreamvault Escape Adventures
Manager: Shift Manager (Site Manager or Director depending on shift)
Manages: Self and Customers
 

Job Purpose

The main purpose of the role is to run escape games and ensure the best possible customer experience from the moment the customer arrives. This includes ensuring that games are properly prepared and that a safe and appropriate environment is always maintained.

 

Main Duties

1. Greet customers in a friendly and upbeat manner, confirm or complete their booking using the appropriate booking system, and ensure they are ready for their game.
2. Carry out the pre-game briefing, ensuring that all key points are covered from the game-specific checklist as well as all relevant safety and fire procedures.
3. Fully supervise the game from beginning to end, either remotely using CCTV and a typed or spoken clueing system, or in person as an in-game character.
4. Complete the game experience in a friendly and upbeat manner with a personalised de-brief, taking a team photo, distributing cards, inviting return and escorting out as necessary.
5. Resetting the game room to the exact specification of the game-specific reset list, double checking that it is ready for the next game.
6. Cover reception and deal with any face-to-face or telephone bookings or enquiries between games and assist in the daily opening-up and closing-down of the site.



Additional Duties (as required from time to time)

1. Cleaning game rooms as required, including vacuuming and dusting all in-reach surfaces and wiping down all props and locks.
2. Making emergency repairs and replacements to damaged or broken game items and reporting any potential wear and tear to the Shift Manager.
3. Distributing leaflets to the public and attending the company stand at exhibitions.
4. Participate in the preparation, building and testing of new sites and games.
5. Administrative tasks such as using the booking systems or aiding with filing.
 

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Responsibilities and Delegated Authorities

1. Taking payment for bookings in cash or by card using the appropriate systems and referring any requests for refunds to the Shift Manager.
2. Ensure a safe working environment for self, other staff and customers by dealing with immediate H&S issues and reporting any potential risks to the Shift Manager